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报告简介：

美国WAN数据服务供应商报告

摘要

Countries covered: United States

In-Stat’s 2008 Next-Generation Network Services survey questioned over 800 respondents from US organizations involved with the decision making, management, or implementation of WAN data services for their respective organizations about their perceptions of four key attributes or capabilities that their service providers do or do not possess.

The four statements regarding the service providers capabilities were as follows:

  • Provides quality support and customer care.
  • Will provide products and services to meet my future needs.
  • Understands and addresses the needs of a business my size.
  • Understands and addresses the needs of a business in my industry.

This report provides and compares the results for the four leading US carriers (i.e., AT&T, Verizon, Sprint, and Qwest).

Additionally, in this report, survey results have also been grouped by type of service provider (i.e., leading carrier, cable company, and alternative carrier) and takes a comparative look at how the groups performed in relation to each other.

To provide additional insight, results are further refined and presented based on size of business, providing perspective from both SMB customers (organizations with 50 to 999 employees) and enterprise customers (organizations with 1,000 employees).

目录及图表

Introduction
Methodology
Survey Details
Data Collection
Size of Business Segmentation
Carrier and Operator Grouping Categories
The Results in Detail, by Size-of-Business
Understands/Addresses the Needs of a Business My Size
Provides Quality Support and Customer Care
Will Provide Products/Services to Meet My Future Needs
Understands/Addresses Needs of a Business in My Industry
Conclusion
In This Update
Table 1. Summary Table of Respondents Perceptions of Leading Carriers
Table 2. Summary Table of Respondents Perceptions based on Operator Type
List of Figures
Figure 1. Understands/Addresses Needs of a Business My Size (Carriers, by Size of Business)
Figure 2. Understands/Addresses Needs of a Business My Size (Operator Type, by Size of Business)
Figure 3. Provides Quality Support and Customer Care (Carriers, by Size of Business)
Figure 4. Provides Quality Support and Customer Care (Operator Type, by Size of Business)
Figure 5. Will Provide Products/Services to Meet My Future Needs (Carriers, by Size of Business)
Figure 6. Will Provide Products/Services to Meet My Future Needs (Operator Type, by Size of Business)
Figure 7. Understands/Addresses Needs of Business in My Industry (Carriers, by Size of Business)
Figure 8. Understands/Addresses Needs of Business in My Industry (Operator Type, by Size of Business)

数据服务供应商报告